UNITEDHEAVYHAUL.COM

TERMS AND CONDITIONS

Effective Date

Last Updated: June 2026

1. Introduction

These Terms and Conditions ("Terms") govern the use of the United Heavy Haul website, services, transportation arrangements, freight brokerage services, logistics services, carrier network, customer portal, and any related agreements between United Heavy Haul ("United Heavy Haul," "Company," "we," "our," or "us") and any customer, shipper, consignee, carrier, or website user ("User," "Customer," or "You").

By accessing our website, requesting a quote, booking transportation services, or using any Company services, you agree to be bound by these Terms.

2. Company Information

United Heavy Haul

Website: www.unitedheavyhaul.com

Customer Portal: customer.unitedheavyhaul.com

Carrier Portal: carrier.unitedheavyhaul.com

Email: Operations@unitedheavyhaul.com

Phone: 866-946-7764

Business Address:

16101 Laramie Ave, Oak Forest, IL 60452

3. Transportation Services

United Heavy Haul provides:

• Heavy haul transportation
• Oversize load transportation
• Specialized freight transportation
• Freight brokerage services
• Equipment transportation
• Construction equipment transportation
• Machinery transportation
• Container transportation
• Export logistics services
• Domestic transportation services

United Heavy Haul LLC operates as a transportation broker and may arrange transportation through authorized third-party motor carriers.

4. Quotes and Pricing

All transportation quotes are estimates based upon information provided by the customer.

Pricing may change due to:

• Weight changes
• Dimension changes
• Route changes
• Permit requirements
• Escort requirements
• Fuel price fluctuations
• Delays caused by customer
• Port congestion
• Weather conditions
• Government restrictions
• Carrier availability

Quotes are valid only for the period specified in the quotation.

Final billing may differ from the original estimate if shipment information provided is inaccurate or incomplete.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipment information
• Providing correct pickup and delivery locations
• Providing accurate dimensions and weights
• Ensuring freight is ready at pickup
• Securing any required site access
• Obtaining any required permits not specifically included in writing
• Ensuring equipment is properly prepared for transport

Customers shall be responsible for any additional costs resulting from inaccurate shipment information.

6. Payment Terms

Unless otherwise agreed in writing:

• Payment is due upon receipt of invoice.
• Deposits may be required before dispatch.
• Outstanding balances may delay shipment release.
• Late payments may incur interest charges of 1.5% per month or the maximum amount permitted by law.
• Customer agrees to reimburse collection costs, attorney fees, and court costs incurred in collecting overdue balances.

7. Carrier Selection

United Heavy Haul reserves the right to select qualified carriers for transportation services.

Carrier selection is based on:

• Safety ratings
• Insurance coverage
• Equipment availability
• Service requirements
• Regulatory compliance

The Company does not guarantee the use of any specific carrier unless agreed to in writing.

8. Cargo Claims

Any cargo damage, loss, or shortage must be reported:

• At delivery whenever possible.
• Within 24 hours of delivery.
• In writing with supporting documentation.

Failure to properly document damages on the Bill of Lading may impact claim eligibility.

Cargo claims are subject to the terms and limitations of the transporting carrier's cargo insurance policy and applicable federal regulations.

9. Delays and Force Majeure

United Heavy Haul LLC shall not be liable for delays caused by:

• Weather
• Road closures
• Permit delays
• Government actions
• Labor strikes
• Equipment failures
• Traffic conditions
• Port delays
• Natural disasters
• Events beyond reasonable control

Delivery dates are estimates only and are not guaranteed unless specifically agreed upon in writing.

10. Limitation of Liability

To the fullest extent permitted by law, United Heavy Haul LLC shall not be liable for:

• Consequential damages
• Loss of profits
• Business interruption
• Loss of use
• Indirect damages
• Special damages

The Company's maximum liability shall not exceed the amount paid by the customer for the specific transportation service giving rise to the claim.

11. Website Use

Users may not:

• Attempt unauthorized access to Company systems.
• Disrupt website operations.
• Submit false shipment information.
• Use the website for unlawful purposes.
• Copy or reproduce website content without permission.

12. Intellectual Property

All content, graphics, logos, software, text, pricing tools, calculators, databases, and intellectual property displayed on United Heavy Haul websites remain the exclusive property of United Heavy Haul.

No content may be copied, reproduced, distributed, or modified without prior written permission.

13. SMS Communications

By submitting your phone number through our website, quote forms, customer portal, carrier portal, email communications, or other Company channels, you consent to receive text messages from United Heavy Haul.

Message types may include:

• Quote updates
• Shipment status updates
• Dispatch notifications
• Pickup notifications
• Delivery notifications
• Carrier communications
• Customer service responses

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

United Heavy Haul does not sell or share mobile phone information with third parties for marketing purposes.

14. Privacy

Customer information will be handled according to our Privacy Policy.

United Heavy Haul may collect information necessary to provide transportation and logistics services.

15. Indemnification

Customers agree to defend, indemnify, and hold harmless United Heavy Haul, its owners, employees, contractors, affiliates, agents, and representatives from any claims, losses, damages, liabilities, costs, and expenses arising from:

• Inaccurate shipment information
• Customer negligence
• Violation of applicable laws
• Breach of these Terms
• Unsafe loading or unloading conditions

16. Governing Law

These Terms shall be governed by the laws of the State in which United Heavy Haul maintains its principal place of business, without regard to conflict of law principles.

Any dispute arising from these Terms shall be resolved exclusively in the state or federal courts having jurisdiction over the Company's principal place of business.

17. Changes to Terms

United Heavy Haul reserves the right to modify these Terms at any time.

Continued use of our website or services constitutes acceptance of any updated Terms.

18. Contact Information

United Heavy Haul

Website: www.unitedheavyhaul.com

Email: Operations@unitedheavyhaul.com

Customer Portal: customer.unitedheavyhaul.com

Carrier Portal: carrier.unitedheavyhaul.com

For questions regarding these Terms, please contact our office.